Solutions Consultant

May 7

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LivePerson

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Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• Reports to the Director, Solutions Consulting EMEA and focused on supporting strategic accounts. • Directly interact with LivePerson’s existing and prospective customers. • Contribute to the achievement of the EMEA revenue target with commission incentives. • 20%-40% travel is required. • Build and deliver demonstrations around Conversational Cloud, Conversational AI, Voice AI, etc. • Partner with sales to develop strategy for winning opportunities. • Architect custom solutions for customer’s infrastructure. • Hands-on with Generative AI and drive outcomes through innovation. • Collaborate to author responses to RFPs and train teams on solutions.

Requirements

• 3-5+ years of Solution Consulting / Pre-Sales Engineering or relevant technical experience (Solutions Architect, Solutions Engineer, Developer), with a proven track record of helping to close large Enterprise deals. • Product Management or similar experience will also be considered. • Experience serving customers in telco and/or financial services industry. • Demonstrated experience selling into or supporting sales cycle for large key accounts (renewals, upsells, new LOBs, attrition prevention, expansions). • Able to think creatively in complex situations and provide value in the development of strategic plans for an account, whether for an existing customer or a new logo prospect. • Preferred, but not required, is experience related to: web, martech, video, mobile app, contact centers, telephony, Conversational Analytics, Conversational AI, and/or Generative AI. • Strong public speaking skills. • Strong written communication skills. • Understanding of API concepts, UML diagramming and Agile development workflows. • Understanding of Cloud infrastructure concepts. GCP or AWS certification is a plus. • BA or BS Degree, or equivalent. • Desirable: education in Computer Science, Computer Engineering, Mathematics, Electrical Engineering, AI or related. Relevant boot camp and self study experience will also be considered.

Benefits

• Health: medical, dental, vision and wellbeing. • Time away: vacation, dependent care, holidays, wellness days, and more • Health: Medical, Dental and EAP. • Time away: 28 days holiday + up to 5 Care Days. • Financial: Workplace Pension Scheme, Employee Stock Purchase Plan. • Family: Paid Parental Leave, maternity support. • Development: Generous tuition reimbursement and access to internal professional development resources. • Additional: Group life insurance, exclusive perks and discounts and more. • #LI-Remote