Support Engineer II

August 21

Apply Now

Receive Emails with Similar Jobs

LivePerson

WebsiteLinkedInAll Job Openings

Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• We are seeking a highly skilled and experienced Technical Support Engineer to join our Support team. • You will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills. • Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction • Provide technical support within SLA, ensuring a high level of professionalism and customer satisfaction • Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented) • Take ownership of technical issues, mentor and provide consultations to Tier 1 and work with our L3 Team to resolve more advanced issues when necessary

Requirements

• 1-3 years of experience in a similar role in a SaaS or web company • Excellent troubleshooting skills with strong hands-on experience • Excellent service-oriented verbal and written English communication skills • Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge. • Ability to self-learn and work with international teams • Strong analytical skills, ability to make relevant conclusions and provide insights • Application support hands-on experience (not IT / helpdesk support) • Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’ • Good understanding of HTML/CSS - required • Basic understanding of JS - preferred • Good understanding of data retrieval using SQL - required • Familiarity with the core concepts of networking, APIs and SDKs - required • Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management • Discipline to conduct on-call duties as required by the business

Benefits

• Time away: Vacation, public holidays and care days. • #LI-Remote