L2 Technical Support Engineer

22 hours ago

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LocalStack

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cloud computing • developer tooling • digital transformation • amazon web services • microsoft azure

11 - 50

Description

•We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. •LocalStack provides a high-fidelity emulator and local cloud development platform. •Our mission is to empower developers to rapidly build and test their cloud applications. •LocalStack is headquartered in Zurich/Switzerland, with a development office in Vienna/Austria and remote team members from around the world.

Requirements

•Demonstrate strong English communication skills to convey technical concepts clearly and concisely. •A strong focus on customer experience and satisfaction •Understanding of support processes •Experience in technical or customer-facing role •Comprehensive understanding of cloud technologies (AWS, GCP, Azure) •Basic scripting and programming experience (Python, PowerShell, Bash, etc.) •Use of developing tooling (e.g. Terraform, Serverless, Pulumi, AWS SDK, etc.) •Understanding of operating systems (Linux, macOS, Windows) •Knowledge of databases and DB concepts (e.g. SQL, or NoSQL solutions) •The ability to read and analyse application logs •Strong attention to details •Strong organisational skills with attention to detail. •Ability to work collaboratively with cross-functional teams •Ability to manage multiple tasks and prioritize effectively. •Willingness to learn •Previous experience in a technical support role or similar. •Experience with debugging tools and methodologies. •Experience working with Git and GitHub •Experience with using containerisation technologies (Docker, Kubernetes) •Familiarity with big data and distributed systems concepts (e.g., Hadoop, Spark, Kafka, Cloud data warehousing). •AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer)

Benefits

•Competitive salary •Opportunities for professional development and training. •Dynamic and collaborative work environment. •Flexible work arrangements.