Customer Support Specialist - English & Spanish

November 12

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Lodgify

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Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings

51 - 200

💰 $30M Series B on 2022-11

Description

• Role Overview • At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote! • As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. • You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. • You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.

Requirements

• Experience in technical customer support or a similar role. • Strong communication skills in English, both verbal and written. • Patience, attention to detail, and a logical approach to problem-solving. • Excellent troubleshooting skills with the ability to diagnose technical issues. • Ability to work independently while managing multiple priorities in a fast-paced environment. • A positive attitude and a strong sense of responsibility. • Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk. • Experience in the travel or hospitality industry is a plus!

Benefits

• The freedom to work from home. • Salary in EUR/USD! • Expense Coverage for Computers & Gadgets. • Great culture & working environment with an international team of over 60 different nationalities. • Travel to our yearly team-building events at company's expense. • Boost your earning potential with our referral program that offers paid compensation. • Dive into a career adventure with endless opportunities for growth and development. • Spice up your remote work routine with a dash of fun! Join us for virtual team activities.