Technical Customer Support Specialist - LATAM

April 24

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Lodgify

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Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings

51 - 200

💰 $30M Series B on 2022-11

Description

• Lodgify is a fast-growing company leading the vacation rental industry. • Hiring a Technical Customer Support Specialist fully remote in LATAM or the Caribbean. • Provide technical support, troubleshoot complex issues, and ensure high customer satisfaction.

Requirements

• Experience in technical customer support or a similar role. • Strong verbal and written communication skills in English. • Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus. • Patience, attention to detail, and strong logical thinking. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk. • Positive attitude and a strong sense of responsibility. • Eagerness to learn about technology.

Benefits

• The freedom to work from home. • Salary in EUR/USD! • Expense Coverage for Computers & Gadgets. • Great culture & working environment with an international team of over 60 different nationalities. • Travel to our yearly team-building events at company's expense. • Boost your earning potential with our referral program that offers paid compensation. • Dive into a career adventure with endless opportunities for growth and development. • Join us for virtual team activities.