Global Service Desk Analyst - French Bilingual

November 27

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Long View Systems

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Cloud (Hybrid, Private, Public) • Project Management Office (PMO) • Managed Services • Procurement & Licensing • Virtualization

1001 - 5000 employees

🔒 Cybersecurity

Description

• Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN? • We are looking for a professional and eager French Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Calgary, Edmonton, Toronto, or the greater areas! • You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. • You will provide tier I support for all IT and communications systems in use with the service desk.

Requirements

• 1+ years of experience in a technical support role providing tier I support in a service desk or help desk role • The ability to speak French fluently in a professional environment • Excellent French bilingual and English written and verbal communication skills • Proven ability to troubleshoot and resolve technical and procedural issues • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally • Capability to establish rapport among peers and colleagues • Proven ability to provide superior customer service both on and off of the phone • Ability and willingness to work an overnight shift

Benefits

• Great people and culture • Comprehensive benefits package from day one • 3 weeks’ vacation to start • Recognition programs