Product Manager

April 1

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Logo of Loop

Loop

Loop is a comprehensive returns management platform designed for eCommerce brands. It helps businesses optimize operations related to returns, post-purchase experiences, and reverse logistics. The platform offers features like automated returns, fraud prevention, exchanges, insights, and workflows, which are customizable to fit any brand's needs. Loop integrates seamlessly with popular applications, especially those on Shopify, and allows businesses to handle millions of returns efficiently, driving customer loyalty and retaining revenue. The company's service is scalable, secure, and supported by an enterprise-level service delivery team.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2021-07

📋 Description

• Do you enjoy complex problem spaces that focus on the power of 1+1=3? Do you enjoy understanding how different products come together to create complex ecosystems that service an ever growing network of users, stakeholders and customers? Do you thrive in a growth based environment where consistently delighting customers in new and differentiated ways is critical? Do you have a bias towards action and driving decisions that ultimately lead to product and commercial success for Loop? • Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases. • This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements. • At Loop, we believe that flexibility and choice are what allow you to do your best work. With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote). Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom. Wherever you live, you can create the work environment that best matches your preferences and lifestyle.

🎯 Requirements

• 3+ years product management experience, building technical products. Experience working on partner or developer facing products is a plus! • Comfortability working in an Agile environment and experience with end to end product delivery. • Accustomed to changing priorities and fast-pace initiatives that come with an ever-growing scaling business environment. • Experience with products that act as a “network based business” model are a plus. • Have a history of successfully achieving (or exceeding!) quarterly and annual product goals. • Building products where you deeply understood a user's needs and delivered results with measurable impact. • Conducted competitive analysis and used the findings to make the product better. • Operationalized a strategy to more deeply understand users' needs. • You can share examples of how you have made your role better than you found it by proactively creating and continuously improving expectations, processes and frameworks.

🏖️ Benefits

• medical, dental, and vision insurance • flexible PTO • company holidays • sick & safe leave • parental leave • 401k • monthly wellness benefit • home workstation benefit • phone/internet benefit • equity

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