Looper Insights
Looper Insights is a company that empowers entertainment streaming services and broadcasters with advanced analytics aimed at enhancing video on demand (VoD) merchandising and compliance. Their proprietary platform offers insights through tools like Media Placement Value (MPV), designed to optimize content visibility, reduce piracy, and strategically enhance marketing campaigns across connected TV devices. By collaborating with streamers, studios, and broadcasters, Looper Insights provides data-driven solutions that improve sales, customer acquisition, and retention in the digital entertainment space.
svod • Film & TV • Film Tech • analytics • ecommerce
Customer Success Director
March 13
Looper Insights
Looper Insights is a company that empowers entertainment streaming services and broadcasters with advanced analytics aimed at enhancing video on demand (VoD) merchandising and compliance. Their proprietary platform offers insights through tools like Media Placement Value (MPV), designed to optimize content visibility, reduce piracy, and strategically enhance marketing campaigns across connected TV devices. By collaborating with streamers, studios, and broadcasters, Looper Insights provides data-driven solutions that improve sales, customer acquisition, and retention in the digital entertainment space.
svod • Film & TV • Film Tech • analytics • ecommerce
📋 Description
• Execute the Customer Success strategic plan to contribute to our ARR goals by creating a customer experience that delights • Influence future lifetime value through higher product adoption and customer satisfaction, while actively setting and contributing to churn reduction tactics • Drive new business growth through gross renewals, net retention improvements, greater advocacy and referenceability • Build and nurture long term executive-level relationships and accounts with demonstrable understanding of the client’s challenges, building trust, providing thought leadership, support, and challenge • Architect the post-sales customer experience and lifecycle by building world-class customer success management practices • Add value to customer relationships and drive the desired customer goals by either actively participating in client discussions or by testing and implementing a proven approach within their team • Partner with the Sales, Product, Engineering, and Operations teams to deliver the best possible customer experience • Define and optimise customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and driving a culture of continuous improvement • Nurture and develop the CS team, recruiting if and when necessary • Lead enablement and operational practices to track and improve the performance of the teams and individuals • Collaborate with the CEO, CCO, and VP Sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks) • Collaborate with sales and marketing to create and optimise the upsell and cross-sell strategies the CS team uses to increase ROI.
🎯 Requirements
• Knowledge of the industry (Streaming (SVOD) and Transactional (TVOD) Video on Demand, Film and TV) would be an advantage
🏖️ Benefits
• Generous share options scheme • 27 days' holiday (on top of public holidays) • Payment towards health insurance • Training & development opportunities • Employee assistance programme • Access to UK working locations (via the Reef app) • Flexible working
Apply NowSimilar Jobs
March 3
Manage customer success and key accounts for leading D2C brands within a cloud-based systems integration role.
February 8
As VP of Customer Success, lead strategic partnerships and drive customer satisfaction at Ably.
October 26, 2024
Ensure customer success as a Director for AI marketing solutions.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.