Senior Product Manager, Patient Relationship Management

September 7

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Loyal

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Healthcare's Leading End-to-End Digital Health Platform

Healthcare Transparency • Physician Ratings • Digital Patient Experience • Consumer Experience • Patient Reviews

51 - 200

Description

• Lead the product strategy, roadmap, and overall prioritization for the product suite • Ensure the creation, implementation, and communication of a strategy designed to grow the product suite and oversee daily execution to achieve it. • Own Voice-of-Customer (VOC) collection and experimentation to unlock unique insights that drive product differentiation. • Lead a hybrid (onshore/offshore) development team in an Agile environment through appropriate use of ceremonies and artifacts. • Partner with a hybrid, onshore + offshore BA and Tech Lead team to break down requirements into epics, measure, and report on velocity. • Conduct market research and gather customer feedback to identify unmet needs and opportunities for innovation. • Monitor product performance, analyze key metrics, and implement data-informed improvements. • Manage stakeholder expectations and communicate product vision, progress, and outcomes effectively. • Stay abreast of industry trends, competitive landscape, and regulatory changes in healthcare. • Lead business case creation and be accountable for meeting product suite revenue and retention goals. • Drive go-to-market product positioning through product marketing content and sales enablement activity. • Perform demos to prospects and customers, representing Loyal externally and exhibiting expertise of the products.

Requirements

• Minimum 6 years product management experience in B2B SaaS technology, ideally with enterprise products. • Experience delivering product(s) in a zero-to-one environment • Experience in CRM, email marketing automation software, and associated workflows. • Extensive experience working within a dynamic, high-pressure start-up environment, with proven experience to be adaptable. • Experience working within a software as a service (SaaS) company • Experience working in a hybrid development environment (onshore/offshore) • Ability to lead weekly 9 AM ET calls to accommodate a hybrid development team. • Ability to embrace and drive delivery in highly ambiguous environments. • Experience in Agile software development environments. • Ability to bring positivity, charisma, and resilience to the team dynamic and effectively work with individuals from diverse backgrounds and personality types. • Possess a curious mindset to accept, reflect, and take action on feedback.

Benefits

• Flexible paid time off, sick and personal days • At least one holiday per month (sometimes, more!) • Full health, dental, and vision insurance - Loyal pays the premium for all employees! • One Time Home Office Setup Stipend For Remote & Hybrid Roles • Monthly Internet Stipend for Remote & Hybrid Roles • Long term & short term disability • 401[k] plan • 16 Weeks Paid Parental Leave • 2 Volunteer days per year • Matching Gift Program • Participation Grant Program • Annual Travel/Team Events up to twice per year (post-COVID)