Lucidya | لوسيديا
Lucidya is a company specializing in social media and online platform analytics. They provide tools and insights that help businesses understand customer sentiment, track brand reputation, and make data-driven decisions. Lucidya's solutions are tailored for engaging with the Arabic-speaking market, leveraging AI technology to process and analyze data for optimal marketing strategies.
Social Media Analytics • Digital Media Analytics • monitoring tool
Technical Product Manager - Support Solution
March 18
Lucidya | لوسيديا
Lucidya is a company specializing in social media and online platform analytics. They provide tools and insights that help businesses understand customer sentiment, track brand reputation, and make data-driven decisions. Lucidya's solutions are tailored for engaging with the Arabic-speaking market, leveraging AI technology to process and analyze data for optimal marketing strategies.
Social Media Analytics • Digital Media Analytics • monitoring tool
📋 Description
• About Lucidya: • Lucidya is a leader in customer experience management (CXM), helping brands elevate their customer experience with AI-driven insights and omnichannel support solutions. • What You'll Do: • Manage the Roadmap: Lead the OmniServe product from ideation to feature development. • Customer Empathy: Understand customer needs and translate them into impactful features. • Team Management: Collaborate with developers (back-end, front-end, QA) and cross-functional teams. • Stakeholder Engagement: Communicate effectively across sales, marketing, and external partners. • Product Requirements: Write clear, actionable product requirements and conduct daily stand-ups. • Market Research: Align product development with market trends and customer feedback.
🎯 Requirements
• Experience: +5 years in product management. • Skills: Strong communication, stakeholder management, and analytical skills. • Technical Knowledge: Basic understanding of coding, databases, and APIs. • Methodologies: Familiarity with Scrum and Agile. • Language: Fluent in English. • Nice-to-Haves: Experience in the customer support sector • Advanced technical knowledge • Female candidates are encouraged.
🏖️ Benefits
• Potential to lead a team • Contribute to high-value projects • Grow within a rapidly expanding company.
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