Customer Support Representative
Yesterday
Description
• About Rocket Lawyer: We believe everyone deserves access to affordable and simple legal services. • Responsibilities include ensuring long-term customer satisfaction and providing the highest quality customer experience. • The ideal candidate will help retain customers by understanding their legal needs and educating them on offerings.
Requirements
• Bachelor degree preferred • Polished and professional demeanor with excellent verbal and written skills • Must be comfortable handling a high volume of calls • Punctual and consistent attendance is required • Must be available for overtime or weekend hours, as needed • Helpful demeanor with excellent phone skills • Energetic and highly organized, shows initiative and takes ownership of issues • Ability to multi-task with strong attention to detail • Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased
Benefits
• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) • Accrued PTO • Life insurance • Disability benefits • Supplemental Optional Life Insurance Benefits • FSA Options Optional • HSA with Company Match • 401k program with Company Match • Fertility Assistance and Planning options • Wellhub & ClassPass fitness platforms • Comprehensive Pet Insurance options • Financial Wellbeing & Student Loan Program access • Access to additional Mental Health & Wellbeing resources • Pre-tax Commuter/Transit Benefits • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
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