Customer Support Representative

3 days ago

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Description

•About Rocket Lawyer •We believe everyone deserves access to affordable and simple legal services. •Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. •The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people. •Responsibilities include ensuring long-term customer satisfaction and providing the highest quality customer experience. •To support and retain customers, you will understand their legal needs and educate them on offerings that would benefit them.

Requirements

•Bachelor degree preferred •Polished and professional demeanor with excellent verbal and written skills •Must be comfortable handling a high volume of calls •Punctual and consistent attendance is required •Must be available for overtime or weekend hours, as needed •Helpful demeanor with excellent phone skills •Energetic and highly organized, shows initiative and takes ownership of issues •Ability to multi-task with strong attention to detail •Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased

Benefits

•Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) •Accrued PTO •Life insurance •Disability benefits •Supplemental Optional Life Insurance Benefits •FSA Options Optional •HSA with Company Match •401k program with Company Match •Fertility Assistance and Planning options •Wellhub & ClassPass fitness platforms •Comprehensive Pet Insurance options •Financial Wellbeing & Student Loan Program access •Access to additional Mental Health & Wellbeing resources •Pre-tax Commuter/Transit Benefits •Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates