Software Engineer

March 24

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Luware

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Luware is a company that specializes in providing customer service solutions, particularly focused on contact center functionalities and intelligent task routing, designed for integration with Microsoft Teams. Their product offerings include the Luware Nimbus Contact Center and Luware Recording services, which support compliance recording and analytics in cloud environments. With a commitment to enhancing communication across organizations, Luware's solutions offer flexibility and simplicity, allowing seamless integration with existing technology stacks without requiring additional infrastructure. They have served a wide range of industries, ensuring improved efficiency and customer engagement through their services.

Lean unified customer services based on Microsoft's UC technologies • Skype for Business / Lync Server based contact centers • Communications-enabled business processes • contact centers • team-ACD or single-user workstations

51 - 200 employees

Founded 2010

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Design and develop large scale distributed software services and solutions • Adhere to and drive modern software engineering practices through design and code reviews • Develop 'best-in-class' engineering for our services by ensuring that the services and components are well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable • System design through well-defined interfaces across multiple components, code reviews, leveraging data/telemetry to make decisions • Improve test coverage for services, organize and implement integration tests, and resolve problem areas • Consider testability, portability/monitoring, reliability, and maintainability, and understand when code is ready to be shared and delivered • Gain a working understanding of Luware as a business and collaborate with mentors and leaders to contribute to cohesive, end-to-end experiences for our users • Focus on customer/partner needs through a data driven approach

🎯 Requirements

• BS or MS degree in Computer Science or Engineering OR equivalent years of work experience • 5+ years of software design and development experience with backend services • Exposure to OpenAI / Copilot and other generative AI technologies • 5+ years hands on experience in any Object-Oriented coding language such as C#, C++, Java or similar • Ability to communicate technical details clearly across organizational boundaries • Self-motivated with a strong drive for reaching across teams and organizations to make progress collaboratively • Experience in DevOps to maintain live services and/or application frameworks • Cloud and services experience, with Azure cloud experience highly desirable • Excellent analytical skills with systematic and structured approach to software design • Passion for building highly scalable, highly reliable services • Experience with or exposure to Agile and iterative development processes • Typescript, Angular and basic front end development experience • Help to create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as a result • Confident and articulate in expressing ideas to a mixed audience with varying views and challenges • A sense of personal ownership and accountability is required, together with the ability to deliver to deadlines while managing internal stakeholder expectations

🏖️ Benefits

• Challenging, interesting work in a varied field with a high level of personal responsibility • A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development • Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme • A genuinely collegial, international environment with a fresh, dynamic, open corporate culture