Client Support Specialist

November 4

Apply Now
Logo of Lyra Health

Lyra Health

Behavioral health β€’ mental health β€’ digital health

501 - 1000

πŸ’° $235M Series F on 2022-01

Description

β€’ About Lyra Health: transforming mental health care through technology with a human touch. β€’ Client Support Specialist: first point of contact for clients in distress. β€’ Assist clients primarily by phone and chat, with some email support. β€’ Work in a high volume full contact center environment. β€’ Collaborate with Care Advocates, Clinical Navigators, and internal teams. β€’ Discuss sensitive topics while providing mental health support. β€’ Extensive training provided to support member care effectively. β€’ Must be able to work specific shifts (Tuesday-Saturday or Monday-Friday).

Requirements

β€’ Minimum of one year experience in navigating the mental health system, more specifically: case management, patient advocacy, crisis hotline, peer counseling, or other relevant experience in health care β€’ Exceptional communication skills, with the ability to provide information in a clear, concise manner and warm, friendly tone β€’ First-hand experience with Zendesk and Salesforce, or you otherwise pride yourself on your tech savvy and ability to pick up new tools/systems quickly β€’ Remote work experience (preferred) β€’ Prior experienced working in healthcare and/or technology-based industry (preferred) β€’ Proven track record of working cross-functionally and collaboratively to support clients (preferred) β€’ Passion for improving mental health care by leveraging technology with a human touch (preferred)

Benefits

β€’ Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) β€’ Lyra’s benefits package includes gender-affirming surgery β€’ Lyra for Lyrians; coaching and therapy services for you and your eligible dependents β€’ Equity in the company through discretionary restricted stock units β€’ Competitive time off with pay policies including vacation, sick days, and company holidays β€’ Paid Parental Bonding Leave for birthing and non-birthing parents β€’ 401k and retirement benefits β€’ Employee Well-being Program with additional perks: Fertility and Family Building, and Maternity program, Employer discount marketplace, Pet insurance, Financial planning tools, UberEats stipend, Legal services, Monthly technology stipend β€’ We spread joy throughout the year with perks and activities, surprise swag, regular community celebrations and more!

Apply Now

Similar Jobs

Built byΒ Lior Neu-ner. I'd love to hear your feedback β€” Get in touch via DM or lior@remoterocketship.com