Client Support Specialist

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Lyra Health

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Behavioral health • mental health • digital health

501 - 1000

💰 $235M Series F on 2022-01

Description

• About Lyra Health: transforming mental health care through technology with a human touch. • Client Support Specialist: first point of contact for clients in distress. • Assist clients primarily by phone and chat, with some email support. • Work in a high volume full contact center environment. • Collaborate with Care Advocates, Clinical Navigators, and internal teams. • Discuss sensitive topics while providing mental health support. • Extensive training provided to support member care effectively. • Must be able to work specific shifts (Tuesday-Saturday or Monday-Friday).

Requirements

• Minimum of one year experience in navigating the mental health system, more specifically: case management, patient advocacy, crisis hotline, peer counseling, or other relevant experience in health care • Exceptional communication skills, with the ability to provide information in a clear, concise manner and warm, friendly tone • First-hand experience with Zendesk and Salesforce, or you otherwise pride yourself on your tech savvy and ability to pick up new tools/systems quickly • Remote work experience (preferred) • Prior experienced working in healthcare and/or technology-based industry (preferred) • Proven track record of working cross-functionally and collaboratively to support clients (preferred) • Passion for improving mental health care by leveraging technology with a human touch (preferred)

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra’s benefits package includes gender-affirming surgery • Lyra for Lyrians; coaching and therapy services for you and your eligible dependents • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid Parental Bonding Leave for birthing and non-birthing parents • 401k and retirement benefits • Employee Well-being Program with additional perks: Fertility and Family Building, and Maternity program, Employer discount marketplace, Pet insurance, Financial planning tools, UberEats stipend, Legal services, Monthly technology stipend • We spread joy throughout the year with perks and activities, surprise swag, regular community celebrations and more!