Clinical Case Manager

6 days ago

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Lyra Health

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Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

Behavioral health • mental health • digital health

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

📋 Description

• About Lyra Health • Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. • We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. • With our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster. • Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. • We’re looking to add experienced BACP registered (or equivalent) counsellors into our team as permanent Clinical Case Managers. • The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video based therapy sessions and overarching case management services for our clients. • As the UK and Republic of Ireland team is growing quickly, we’ll require you to be able to work in a fast paced, agile environment, to be flexible and support our business, the growing team and our service development. • The role is a permanent five (5) day a week role or part-time, with the option of a three (3) and four (4) day equivalent if preferred. • This is a purely home working role, based in the UK or ROI and offers a great work, life balance. • We operate a fixed shift pattern for this position including week day or weekend shifts to cover the service from 8am - 8pm 7 days per week.

🎯 Requirements

• Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and / or the Republic of Ireland. • Current registration or accreditation with relevant professional body. • Essential • Experience of working with a broad range of psychological health and workplace related issues. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues. • Minimum of 400 hours therapeutic delivery post qualification. • Experience of working in high pressure, time limited environments. • Experience of working with high-risk cases such as suicide, abuse, as well as substance use and abuse. • Minimum of 2 years working experience. • Desirable • Currently employed or previous experience working for an EAP Provider in the UK and / or The Republic of Ireland • Experience of working in a time limited framework • Previous intake clinician working experience that includes telephonic, live chat, and email counselling • Ability to effectively prioritize multi-task and work in a time pressured environment • Computer literacy & ability to type whilst conducting clinical work on the phone • Articulate • Good telephone manner and ability to provide telephonic therapy • Good Clinical understanding and ability to manage risk • Good time management ability • Ability to work within a team • Business and commercial awareness

🏖️ Benefits

• 28 days holidays plus bank holidays per year • Private medical insurance • Discretionary bonus scheme • Group life assurance - up to 10x annual salary • Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness. • Access to 24/7 Employee Assistance Programme • Accredited Living Wage Employer • Monthly contribution towards external supervision. • Robust CPD program and senior clinical support. • Professional membership fees compensated. • Exposure and experience of working amongst a global clinical team.