Customer Service Specialist

January 2

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Mable

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Mable is an online platform allowing people to connect with care and support in their local community. Founded in 2014, Mable has become Australia's largest online community of independent support workers who offer their services directly to people who are seeking aged care or disability support.Through our easy-to-use, simple online platform, we provide communities an effective means of connecting so people seeking care and support can find the right worker. At the same time, Mable gives independent workers the opportunity to build their business and be their own boss as an aged care or disability support worker.Mable began when our co-founder Peter Scutt teamed up with his friend and colleague, Tony Charara, after struggling to find the right home care solution for his parents. That collaboration resulted in an entirely new concept in community care led by the people that matter, which we've been constantly refining and improving upon ever since.Today, Mable is proud to offer Australia’s largest and most diverse online community of independent support workers. Together, we’re redefining support for disability and aged care in Australia – one connection at a time.To see what's possible on Mable, visit mable.com.au.

Home Care Workers • Personal Assistants/Support Workers • Disability Support • Aged Care

201 - 500 employees

Founded 2014

📋 Description

• HomeMade is a health-tech start-up focusing on transforming home care in Australia. • The role involves delivering high-quality service to customers throughout their HomeMade journey. • You will closely collaborate with Support Partners to assist customers.

🎯 Requirements

• Bring empathetic and supportive customer service skills to our full range of customers and experiences, including responding to technical enquiries. • You will be proactive, a critical thinker and a great problem solver. • You are a good listener, problem solver and people person. • You pride yourself and gain great satisfaction in providing amazing customer service. • You care about your customers and will always go the extra mile to get them the best outcomes. • You need to be confident using Google suite, Salesforce, and cloud-based contact centre software or can demonstrate an ability to pick similar systems up quickly. • Experience in a customer service, sales/account management environment is preferred. • You enjoy working in a team towards team goals, deadlines and weekly KPIs. • You approach work with high-energy, drive and internal motivation in a fast paced and flexible environment. • Strong connection to, or interest in building an understanding of the Australian disability and aged care sectors and communities. • You exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity.

🏖️ Benefits

• Hybrid set-up - Work from home or in the office (depending on what suits your circumstance). • Be surrounded by a supportive, family-friendly working environment. • Ongoing career development opportunities. • Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion. • Volunteer day - One paid day per calendar year to volunteer for your community. • Flexi Leave Days - Enjoy 2 paid days each calendar year to focus on your health and wellbeing. • Employee Assistance Program - A 24/7 service that includes counselling for you and your immediate family. • Improved parental leave - We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.