Customer Success Engineer

November 6

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Manila Recruitment

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Description

•As a Customer Success Engineer, you will drive customer adoption and demonstrate the ongoing value of the company’s solutions. •You will oversee all Customer Success activities, including onboarding, adoption, support, and retention. •Cultivate strong, long-term relationships with enterprise customers, serving as their trusted advisor. •Collaborate closely with the company’s Customer Success, Engineering, and Threat Response teams to troubleshoot and resolve customer issues. •This role is ideal for individuals who thrive in dynamic environments and are dedicated to delivering exceptional customer experiences. •The company focuses on creating products that protect enterprise customers from ransomware. •They are seeking a high-performing, innovative problem solver for their growing Customer Success team. •Our client encourages teamwork and collaboration across different teams.

Requirements

•At least five years of related experience in technical customer support or a similar role. •Bachelor's degree in a related field; a Master’s degree or PhD can substitute for equivalent years of experience. •Direct post-sales customer advocacy and engagement experience. •Excellent executive-level communication (written and oral), presentation, and interpersonal skills. •Strong experience with customer onboarding and customer success. •Demonstrated success managing customer journeys and engagements. •Experience with application-level support to include installing, configuring, tuning, and performing troubleshooting. •Ability to configure Windows Operating Systems to capture crash dumps and conduct preliminary dump-file analysis. •Proficiency in navigating macOS and Linux operating systems via terminal, with familiarity in executing various terminal commands to effect change or capture device information. •Familiarity with network topologies, edge devices (including routers and proxies), and troubleshooting techniques. •Ability to provide customer support and utilize customer support tools effectively. •Strong verbal and written communication skills, with the ability to interact with stakeholders of varying levels of technical knowledge. •Strong background in troubleshooting/technical support along with great customer service skills. •Experience with Zendesk, Jira, Postman API, and Salesforce a plus.