Dutch B2B Technical Support Advisor
September 19
Description
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Management of incoming video-calls • Build sustainable relationships of trust through open and interactive communication • Keep records of customer interactions, process customer accounts and file documents • Ask probing question to identify the technical issue faced by the end user and support with the troubleshooting steps needed • Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE 💃
Requirements
• Native or near-native Dutch speakers • Fluency in English • Clear Communication Skills • Tech savvy/Knowledge of MS office tools • Enthusiastic, patient, empathetic, multi-tasking and communicative
Benefits
• Competitive compensation • Rewarding bonus scheme • Permanent contract • Private health care benefits
Apply Now