Junior Application Support Engineer
October 12
Description
• Do you have experience in customer care or IT support roles? • Are you ready to take on new challenges with a dynamic and innovative company? • Do you want to grow your career in the travel distribution industry? • As a Junior Application Support Engineer, you will be responsible for providing second-level support in a fast-paced environment, ensuring system performance, troubleshooting technical issues, and assisting customers with complex problems. • You will collaborate with other technical teams to resolve escalated issues while maintaining the quality of service. • Working Hours: 8:00-16:00 or 14:00-22:00 (Weekly shifts) • Track, route, and redirect issues to the appropriate resources • Walk customers and First Level Support Engineers through the problem-solving process • Monitor and report on system performance • Troubleshoot and escalate software and hardware issues to network, system administrators, DevOps, DBAdmins or developers • Ensure proper documentation and closure of all support requests • Availability to work on shifts (night work or public holidays may be required) • Recommend procedural improvements • Prepare or review technical documentation
Requirements
• Degree in Information Technology, Computer Science, or a related field • Ideally 6 months of experience providing IT support • Experience with XML, MySQL (Queries) • Overall exposure to programming even from university projects • Proficiency in English • Customer service orientation • Fulfilled military obligations for male candidates • Preferred skills: • Experience in the airline and travel domain • Familiarity with tools like MS TFS/VSTS, JIRA, Kibana, and Grafana
Benefits
• Monthly Net Salary 1000€ • Private Medical Insurance • Company Laptop • Continuous training on innovative products and solutions • Recruitment Process: • If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview. • As for the next steps, there will be 1 more interview with the client either in person or online. • (For any questions regarding this opportunity, please contact directly to the following email: gkomninos@manpowergroup.gr) • You can always check all our Tech Roles here: https://manpowergreece.gr/it-jobs-gr/
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