Marqeta
Marqeta is a modern card issuing platform that enables businesses to create and manage debit and credit card solutions seamlessly. It provides flexible payment processing solutions, including digital wallets and tokenization, along with dynamic spend controls and real-time decisioning capabilities. Marqeta is tailored for enterprises across various industries such as digital banking, expense management, and online marketplaces, helping them enhance customer loyalty through innovative financial experiences.
Virtual and Physical Cards • Tokenization • On Demand Delivery • API • Alternative Lending
Production Support Engineer - EU/UK
March 5
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏭 Production Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
Marqeta
Marqeta is a modern card issuing platform that enables businesses to create and manage debit and credit card solutions seamlessly. It provides flexible payment processing solutions, including digital wallets and tokenization, along with dynamic spend controls and real-time decisioning capabilities. Marqeta is tailored for enterprises across various industries such as digital banking, expense management, and online marketplaces, helping them enhance customer loyalty through innovative financial experiences.
Virtual and Physical Cards • Tokenization • On Demand Delivery • API • Alternative Lending
📋 Description
•As a Production Support Engineer II at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. •You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language. •Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems. •In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes. •Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilise our offerings. •As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes. •At Marqeta, we value the essential role our Production Support Engineers play in our service delivery chain and look forward to welcoming you to our team. •We work Flexible First. •This role can be performed remotely within the UK or from our London office. •We’d love for you to join us!
🎯 Requirements
•3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers, preferably experience in the card payments industry •Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders •Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision •Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc) •Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) •Comfortable working within a Linux environment •Intermediate SQL knowledge (relational database experience preferred) •Scriptwriting - Python, Ruby, Shell, etc •Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic •The ability and desire to learn new technologies and tools •Experience in payments and/or accounting systems •Experience working at a high-growth company
🏖️ Benefits
•Premium Private Medical and Dental coverage •Generous time off program with additional “Floating Holiday days” •Retirement savings program with company contribution •Equity in a publicly-traded company and an Employee Stock Purchase Program •Monthly stipend to support our remote work model •Annual development stipend to support our people growth and development •Family-forming benefits and up to 20 weeks of Parental Leave •Wellbeing programs i.e. Modern Health, HealthKick and much more…
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March 5
Join Marqeta as a Production Support Engineer II, enhancing customer satisfaction and product operations.
🇬🇧 United Kingdom – Remote
💰 Post-IPO Equity on 2021-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏭 Production Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
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