Customer Success Manager - Remote
2 days ago
Description
• As a Customer Success Manager, you'll play a pivotal role in fostering exceptional experiences for our clients, ensuring their needs and expectations are not just met but exceeded. • You'll manage and nurture relationships, guiding clients through their journey from onboarding to adoption and beyond. • Your focus will be on driving the value of our solutions, identifying growth opportunities, solving platform problems, managing changes, and collaborating across teams to ensure client success. • Through strategic oversight and proactive engagement, you'll contribute directly to client satisfaction, retention, and the overall success of our partnerships. • This role is available in a fully remote model for candidates based in Colombia.
Requirements
• Experience in Customer Success Management in a SaaS type of company • Able to explain complex solutions to clients in a way that resonates with their needs • Exceptional proficiency in written and verbal communication in English, comfortable operating with individuals at executive and senior management levels • Enjoy working with customers and always striving to provide service excellence • Familiar with mobile applications and have an interest in technology • Passionate about the future of transportation, mobility and cities, and are looking to make a difference in building the transportation technology ecosystem of tomorrow
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