Mastercam
Mastercam is a leading provider of CAD/CAM software solutions designed to address the manufacturing challenges faced by a variety of industries. Known for its innovative tools and intuitive interface, Mastercam caters to industrial and educational users, helping streamline production processes and enhance machining precision. With its diverse range of products and comprehensive support, Mastercam serves multiple sectors, including aerospace, automotive, and energy, making it a crucial ally in modern manufacturing.
Mastercam CAD/CAM solutions
Salesforce Administrator
March 28
Mastercam
Mastercam is a leading provider of CAD/CAM software solutions designed to address the manufacturing challenges faced by a variety of industries. Known for its innovative tools and intuitive interface, Mastercam caters to industrial and educational users, helping streamline production processes and enhance machining precision. With its diverse range of products and comprehensive support, Mastercam serves multiple sectors, including aerospace, automotive, and energy, making it a crucial ally in modern manufacturing.
Mastercam CAD/CAM solutions
📋 Description
• Act as tier one support for Business Systems, managing, resolving, and escalating support cases within the Salesforce platform. • Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features. • Manage user access, roles, profiles, permission sets, and security settings to ensure compliance and efficiency. • Stay up-to-date with Salesforce releases and industry best practices, proactively recommending enhancements to the Business Systems team. • Document configurations, processes, and best practices to support team knowledge-sharing and compliance. • Performs other duties as assigned.
🎯 Requirements
• Bachelor’s Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience. • Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is a highly preferred. • 2+ years of experience as a Salesforce Administrator, with a strong focus on case management and resolution. • Experience using Service Cloud – managing cases and troubleshooting reported issues. • Proficiency in managing users, roles, profiles, and permission sets in Salesforce. • Strong experience with reports, dashboards, and data analysis within Salesforce. • Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy-to-understand manner. • Detail-oriented with a strong focus on data accuracy and system integrity. • Proven time management skills and a track record of working in a team environment successfully supporting others. • Well-organized, attention to detail, and able to multi-task. • Problem-solving and analysis skills.
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