Global Escalations Specialist
August 28
Description
• Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience • Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support • Investigate bug and app functionality reports and work with Engineering to help them resolve issues • Collect user feedback on new product and feature rollouts • Be comfortable dealing with high pressure issues, gray areas and policy/process changes • Address sensitive content issues (graphic content, hate speech, etc.) • Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more
Requirements
• Minimum of 2+ years in a similar role • Basic knowledge of Zendesk • Ability to understand and summarize complex cases quickly • Outstanding analytical skills and excellent judgement • Highly flexible and adaptable • Ability to multitask, keep up with large volumes of emails in a fast-paced environment • Outstanding time management and prioritization skills • Quick learner • Great teammate • Tech savvy • Strong attention to detail • Passion for helping people • Ability to use critical thinking and logic to isolate and resolve issues • Bachelor degree or higher or equivalent
Benefits
• The hustle of a startup with the impact of a global business • Tremendous opportunity to solve some of the industry’s most exciting problems • Working with an extraordinary team of smart, creative, fun and highly motivated people • Comprehensive health coverage, competitive pay, team bonding events, yoga classes and social events
Apply Now