Senior Customer Engineer

4 days ago

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email security • data loss prevention • data security • cloud email security • phishing incident response

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Description

• We are looking for a Senior Customer Engineer, West who excels at creating fanatic customers for life. • Our customer experience is a competitive advantage and this role is key to defending that advantage. • You will be the face of our company for our customer and collaborate with almost every team at the company: sales, solution engineers, product support, and EPD to ensure customers have the best experiences possible. • You will work closely with our customers to drive product adoption, and retention. • We’re defining success in this role as seeing our customers become vocal champions of our company and product. • Another benefit of this opportunity is that it will shape the future of our Customer Success team and you will be an integral part of our super fast growth.

Requirements

• West-Coast Based • Track Record: 5+ years of experience in a customer facing post-sales or implementation role such as technical enterprise customer engineering or technical account management role; cybersecurity or identity management experience is a plus. • Technical Acumen: Technical skills and knowledge / industry experience relevant to use cases/environments (sold, implemented and or managed security products, domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc.). Coding experience is a plus. • Product Sense: Our Customer Success Managers can stand toe-to-toe with our world-class product and design teams to design, build, and enhance the best user experiences. • Project Management: Ability to multitask and efficiently handle multiple competing priorities, escalating when necessary while being highly organized, detail oriented, and having great time management skills. • Customer Empathy: Have sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience; our Customer Success Managers have a natural tendency to take on new and unique customer asks/requirements. • Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision. • Cross-functional and Collaborative: Ability to contribute directly to the following teams: Sales, Product and Engineering • Versatile: Should be able to learn new tools & technologies quickly, and be able to communicate the product and problem space fairly deeply