Matomo
Matomo is a powerful web analytics platform that offers complete data ownership and privacy protection to users. As an open-source alternative to Google Analytics, Matomo ensures GDPR and CCPA compliance, making it a choice for organizations focused on ethical data usage. With features like consent-free tracking, marketing attribution, and log analytics, Matomo provides users with comprehensive and accurate insights into website performance. It is recognized for its ease of use, customization, and the ability to operate on-premise or in the cloud. Trusted by over one million websites globally, Matomo is committed to providing a secure and transparent web analytics experience without data sampling or limitations.
Analytics • Open Source • Web Analytics • Data Liberation
Web Support Technician - Customer Success
February 26
Matomo
Matomo is a powerful web analytics platform that offers complete data ownership and privacy protection to users. As an open-source alternative to Google Analytics, Matomo ensures GDPR and CCPA compliance, making it a choice for organizations focused on ethical data usage. With features like consent-free tracking, marketing attribution, and log analytics, Matomo provides users with comprehensive and accurate insights into website performance. It is recognized for its ease of use, customization, and the ability to operate on-premise or in the cloud. Trusted by over one million websites globally, Matomo is committed to providing a secure and transparent web analytics experience without data sampling or limitations.
Analytics • Open Source • Web Analytics • Data Liberation
📋 Description
• Hello 👋 • We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. • We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. • If you love solving tech problems with passion for customers and enjoy interacting and working with all types of customers from around the world (from small to large scale corporations), and love variety, this job has it all. • The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. • We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. • In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Matomo and InnoCraft. • You will closely work with the Support team and collaborate with the Developers team.
🎯 Requirements
• Must be fluent in english and french • At least 5 years of work experience in Web Services Support and at least 1 year experience in IT Support would be ideal. • At least 1 year of work experience using web skills like JavaScript, Jquery, HTML, CSS, AJAX • At least 2 years of work experience using Linux and web servers • Relevant work experience with databases and SQL queries • Excellent technical troubleshooting skills • Experience working or using web analytics (eg. Matomo or Google Analytics)
🏖️ Benefits
• Remote work (save many hours on commute, and save money) • Co-working space paid for and/or work from home • All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.) • Flexible hours • 25 days of paid holidays per year plus your national public holidays • Sick leave • Health Insurance: Your Well-being, Our Priority • A huge “playground” to grow your skill set • Volunteering Day: Empower Your Impact • Bereavement Leave for Pets: Compassion Beyond Boundaries • Training Opportunities • Mental Health Support Services
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