Senior Customer Success Manager - APAC
November 28
Description
• Mattermost provides secure, workflow-centric collaboration for technical and operational teams needing nation-state-level security requirements. • We serve technology, public sector, national defense, and financial services industries with various customers. • Our offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, and audio calling on a secure platform. • Mattermost is seeking a customer-obsessed Customer Success Manager for the APAC region, focusing on building customer relationships and ensuring a successful user experience.
Requirements
• Proficiency in Japanese is required, including excellent verbal and written communication skills. • Proven track record of successfully developing and managing customer relationships, including executive relationships within the customer organizations • Demonstrated experience in successfully driving product adoption and revenue growth within assigned key accounts • Understand Open-Source apps and their monetization • Strong knowledge of the DevOps market and ecosystem • Above average technical knowledge (Cloud technologies, Enterprise security, SAML, SSO, Mobile apps) • Deep experience with Salesforce • Experience discovering key goals and steering customer stakeholders with account success plans • Excellent communication and presentation skills, including building, analyzing, and interpreting customer data to influence stakeholder decision making • Ability to work cross-functional, and lead through influence • Passion for education and teaching customers how to be successful • Customer obsession and empathy • Prefer experience working with customers in the APAC region
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