Join our Facebook group
👉 Remote Jobs NetworkDigital Twin Platform
3D Models • Computer Vision • Hardware • Real Estate • Insurance
501 - 1000
💰 $295M Post-IPO Equity on 2021-07
August 14
🇺🇸 United States – Remote
💵 $40k - $62.5k / year
⏰ Full Time
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
Digital Twin Platform
3D Models • Computer Vision • Hardware • Real Estate • Insurance
501 - 1000
💰 $295M Post-IPO Equity on 2021-07
• Answer customer support inquiries accurately and professionally through inbound phone calls, chat sessions, SMS, and emails. • Place/Schedule new orders via the online order system and inbound phone calls, ensuring all details are correctly entered and processed efficiently. • Utilize and manage numerous calendars, providing accurate availability to clients. • Navigate and utilize various scheduling tools to enhance our service efficiency and client satisfaction. • Serve as the first level of issue resolution, addressing and resolving customer concerns promptly and effectively. • Maintain comprehensive knowledge of products, services, and promotions to provide informed assistance to clients. • Escalate complex issues to the appropriate departments when necessary, ensuring timely follow-up and resolution. • Document all client interactions and transactions thoroughly in the CRM system for accurate record-keeping and analysis. • Assist clients with order tracking, cancellations, refunds, credits etc., providing clear instructions and support throughout the process. • Collaborate with team members and other departments to continuously improve the customer service experience and resolve recurring issues. • Monitor and manage multiple communication channels simultaneously to ensure prompt response times and client satisfaction. • Provide feedback and suggestions to management on ways to improve processes, increase efficiency, and enhance the client experience.
• Minimum of 2 years of relevant experience in customer service, preferably in Real Estate or Technology company • Excellent critical thinking, problem solving, and organizational skills • Great people skills and ability to communicate (constructive) feedback • Motivated by Matterport’s mission to create a seamless support experience for our customer base • Problem-solving capabilities to create meaningful strategies to improve support quality • Experience with high priority clients, compliance, product support, billing/payments, and other relevant operational domains • Fantastic communication skills in order to operate across multiple departments and stakeholders, including working across time zones
• Comprehensive health plans* – 100% of premiums covered for employees & 88% of dependent premiums for US employees • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays! • 401k
Apply NowAugust 13
1001 - 5000
Act as primary contact for clients while analyzing program health and client satisfaction.
August 13
501 - 1000
Resolve client inquiries and ensure positive customer support experiences.
🇺🇸 United States – Remote
💰 $485M Post-IPO Debt on 2021-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
August 9
501 - 1000
Oversee daily operations of customer support for high-quality client service.