Max Accelerate
Max Accelerate is a technology services company that specializes in empowering businesses through Enterprise Asset Management (EAM) solutions. With over 25 years of experience working with more than 150 companies globally, Max Accelerate offers tailored services, including project support, bid management, and partner enablement, all designed to optimize EAM investments and minimize costs. They also provide expertise in Red Hat technology and Cognos reporting, ensuring that their clients achieve maximum efficiency and reliability in their operations.
Salesforce AI & Automation Associate
March 28
Max Accelerate
Max Accelerate is a technology services company that specializes in empowering businesses through Enterprise Asset Management (EAM) solutions. With over 25 years of experience working with more than 150 companies globally, Max Accelerate offers tailored services, including project support, bid management, and partner enablement, all designed to optimize EAM investments and minimize costs. They also provide expertise in Red Hat technology and Cognos reporting, ensuring that their clients achieve maximum efficiency and reliability in their operations.
📋 Description
• About Kompetenza • Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem. • Role Overview • We are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs. • This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
🎯 Requirements
• Key Responsibilities • • AI & Automation Development • • Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions. • • Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management. • • Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools). • • Learn how to integrate AI-powered workflows across different platforms to improve efficiency. • • Customer Engagement & AI Mentorship • • Work directly with clients to understand their needs and guide them through the AI journey. • • Assist in training client teams on using AI-powered service and sales tools. • • Help design and implement custom AI solutions based on business requirements. • • Provide ongoing support and mentorship to customers at every stage of AI adoption. • • Workflow & Process Optimization • • Assist in building and automating customer interactions using AI-driven tools. • • Support cross-platform AI integrations, including non-Salesforce automation solutions. • • Work with senior engineers to test, refine, and improve AI-powered service experiences. • • Learning & Collaboration • • Stay updated on AI trends inside and outside the Salesforce ecosystem. • • Collaborate with sales, service, and technical teams to implement AI solutions. • • Participate in training sessions and mentorship programs to develop expertise in AI and automation. • Key Requirements • Technical Skills • • Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus). • • Some experience or coursework in AI, automation, or workflow tools. • • Interest in AI-powered customer service tools, chatbot development, and automation platforms. • • Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus. • • Eagerness to learn new technologies and work across multiple AI ecosystems. • Soft Skills & Experience • • Willingness to learn quickly and adapt to new AI technologies. • • Comfortable working directly with clients and providing AI mentorship. • • Excellent communication skills to explain AI-driven solutions to non-technical users. • • Problem-solving mindset with attention to detail and structured thinking. • • Curiosity and passion for AI, automation, and customer service improvement.
🏖️ Benefits
• Why Join Kompetenza? • ✅ Transition from recruitment to IT business development – grow your career in high-value IT sales. • ✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand. • ✅ High earning potential – competitive salary with commission-based incentives. • ✅ Global exposure – work with enterprise clients across the UAE, UK, EU, and the US. • ✅ Remote-friendly work environment – flexible working location and schedule.
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