Maxxia Pty Ltd
Maxxia Pty Ltd is Australia's leading salary packaging and novated leasing provider, specializing in workplace benefits that allow employees to save on income tax and effectively manage their vehicle financing options. With over 30 years of experience, Maxxia helps customers navigate various salary packaging options, including novated leases for new and electric vehicles, alongside providing valuable resources and tools for employers and employees alike.
Salary packaging • Novated leasing • Asset Management • Salary Sacrifice • Car Leasing
Customer Care Team Member
February 1
Maxxia Pty Ltd
Maxxia Pty Ltd is Australia's leading salary packaging and novated leasing provider, specializing in workplace benefits that allow employees to save on income tax and effectively manage their vehicle financing options. With over 30 years of experience, Maxxia helps customers navigate various salary packaging options, including novated leases for new and electric vehicles, alongside providing valuable resources and tools for employers and employees alike.
Salary packaging • Novated leasing • Asset Management • Salary Sacrifice • Car Leasing
📋 Description
• In this permanent full-time, fully remote Customer Service role, you will be providing tools, information and education to people living with a disability and/or their careers via inbound calls and emails within a contact centre environment. • As our customer’s first contact with Plan Partners, you will need to assist people professionally, patiently and with empathy as you provide support, problem solve and triage queries from your customers. • As a Customer Care Team Member you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions. • You will be the first point of contact for customers, service providers and support coordinators responding promptly, helping with enquiries and resolving issues.
🎯 Requirements
• A strong customer service focus with calls, emails and / or live chat to customers • Minimum 2 years' experience working in Contact Centre to KPIs • NDIS knowledge and experience preferable but not necessary • You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues • Exceptional verbal and written communication skills • Proficient use of Client Relationship Management Systems
🏖️ Benefits
• Novated leasing benefits and discounts • 12 weeks paid parental leave and access to our Parents Portal • Comprehensive learning and development opportunities to support your career growth • Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations • Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund • Exempt Employee Share Plan
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