Senior Project Coordinator

April 16

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McGaw

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McGaw is a consulting firm that assists marketing leaders in optimizing their technology stacks to enhance the customer journey and increase revenue. The company offers services and solutions including tech stack integration, automation, precise data management, and business intelligence analytics to support data-driven decision-making. McGaw also specializes in product and growth analytics, including SaaS analysis, user analytics, and strategic acquisition and retention planning. The company provides tools such as the WYSIWYG Tech Stack Builder and offers case studies that showcase significant improvements in conversion rates and lead generation for their clients.

strategy • martech • analytics • marketing automation • sales automation

11 - 50 employees

Founded 2015

📋 Description

• As the Project Coordinator, you will work on the client services team. • Your main focus will be to keep projects on schedule and profitable. • That’ll happen by supporting account leads in turning strategic roadmaps and estimates into scheduled projects and tasks. • As a supporting team member to account leads, you will be involved with creating the agendas for client meetings, helping prep things for the account lead for those meetings, and then will be responsible for taking all actions items from the meeting and getting those delegated, scheduled and added to the roadmap. • You’ll also be in charge of prioritizing work for delivery resources and contractors across different projects. • That includes scoping and estimating tasks based on past performance on similar projects and tasks. • Also looking back at actual time spent to improve our scoping and estimating process. • Our work is very technical and we work at an expert level in many complex areas. • Past experience with projects in marketing and sales operations, website development, API integration, data analysis, or related areas, is recommended before applying to this role. • This is a data-heavy role. • You will be the embodiment of one of our company values on the client services team: create transparency through data. • In addition to traditional project management, you will be responsible for making sure the client services team stays data-driven. • That will include leading the collection and analysis of internal data from Trello, Harvest (time tracking), and other systems, as well as incorporating client data to hold the team accountable for client KPI performance. • In your first 3 months, you will get up to speed on our project management process and take over PM responsibilities for all active projects. • That includes making sure cards in Trello are written up with relevant details, assigned to the right people, and due dates are laid out in a way that aligns with Client roadmaps while maintaining a reasonable workload for people at McGaw. • This work will feed into working with account leads to adjust 6-month roadmaps for all clients and help us with resource allocation so we know how many people we need to hire and how many new projects we can bring on. • In the next 3 months and beyond you will continue managing all clients and projects while holding yourself accountable to the observable indicators listed in bullets above. • As part of that process, you will be helping project leads meet their observable indicators on all of their projects, and hold them accountable when they are going off course. • We will also look to you for guidance on improving our process. • That’ll include digging into the data we have available to make process and system improvements. • You’ll analyze time logs from the team, card movements, and other historical events in Trello, and other data to find areas for improvement. • This work is critical to creating transparency through data for the internal team.

🎯 Requirements

• 5+ years of experience working as a project coordinator in an agency, consulting, or professional services environment • 5+ years of experience managing complex programs with multiple projects/workstreams/clients • Ability to provide specific critical feedback on work products of others and push them to deliver higher quality results with every iteration, no “rubber-stamping” work. • Service-focused, deliver a positive, professional, and consultative customer experience • Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making • Proactive, plan ahead, thinking in long-term time frames as well as short time frames. • Planning the team's resources while keeping tasks within scope and on time. • An extreme eye for detail and a preference for high-quality, good-looking products, websites, and design • Clear communication skills that can speak with authority, while also understanding that they have two ears for listening. • Curious to a fault, and wants to make sure they ask clarifying questions to ensure there are no assumptions and all parties are aligned. • Exposure to marketing technology like Customer Data Platforms, Event-Driven Analytics, and Marketing Automation

🏖️ Benefits

• Unlimited PTO • Work remotely (ideally working 9am - 5pm EST) • Premium Health, Dental, and Visions Insurance (dependent coverage offered) • Maternity/Paternity Leave • Competitive salary with opportunities for bonuses • Company Laptop, Monitor, and other equipment needed for remote setup • Federal holidays off for US Citizens and national holidays off for international employees • Radically transparent workplace • Ample opportunity to implement your ideas and suggestions • Continued education and training that exceeds what you have ever seen before • $25 monthly Starbucks allowance