Senior Customer Success Manager

October 12

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McGaw

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strategy • martech • analytics • marketing automation • sales automation

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Description

• This role is for UTM.io, and not at McGaw. • This position is fully remote/WFH on a part-time hourly basis. • UTM.io is a leading campaign data governance and link management solution. • We are looking for a Senior Customer Success Manager to join our team and help our prospects and customers maximize the value they get from the product. • This role requires experience in SaaS, working in a sales capacity in Customer Success, and marketing/analyst experience building, managing, and analyzing UTM data in Google Analytics or any other analytics tool.

Requirements

• Must have SaaS experience • Experience in a sales capacity in Customer Success • Strong analytical skills and experience working with Google Analytics is a must • Must have a marketing background, which is a plus if you have worked with paid media and email marketing, and performance marketing • Knowledge of marketing attribution and its models is a plus • Experience using help desk software and remote support tools is a plus • Understanding of how CRM systems work • Strong articulation and presentation skills • Ability to communicate and foster positive business relationships • Willingness to learn and use coaching feedback to improve • 1+ years’ experience working in a Marketing Technology and Analytics environment a plus. • Passionate about working with customers and delivering a great customer experience • Patience when handling tough cases

Benefits

• Hourly rate: $40-$60 • Semi-flexible work schedule at 20-30hrs per week, mostly within the US time zone • Work from anywhere, fully-remote position • Competitive pay with opportunities for bonus • All federal holidays off • Outstanding opportunities for personal growth and career development • Continued education and training that exceeds what you have ever seen before