Customer Service Agent - Work at Home

April 2

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

💵 $11 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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MCI

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MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, specializing in call center business process outsourcing (BPO) and customer experience (CX) solutions. With a diverse range of tech-enabled services, including AI, omnichannel customer support, and data analytics, MCI designs and operates flexible outsourcing solutions tailored for various industries such as automotive, healthcare, financial services, and retail. Recognized as the fastest growing call center company in the USA, MCI combines expert personnel with advanced technology to enhance customer interactions and optimize operational efficiencies for businesses globally.

Business Process Outsourcing • Customer Contact Software • Contact Center Service • Call Center Services • Customer Service

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

📋 Description

• MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. • With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. • This position supports customer service, technical support, and customer sales interactions. • This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. • In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. • To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem solving and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused and self manage • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers

🏖️ Benefits

• Paid Time Off : Earn PTO and paid holidays to take the time you need. • Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. • Retirement Savings : Secure your future with retirement savings programs, where available. • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance : Access life insurance options to safeguard your loved ones. • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training : Learn new skills while earning a paycheck. • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code : Be comfortable while you work.