Inbound Insurance Agent

April 2

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🔒 Insurance

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MCI

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MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, specializing in call center business process outsourcing (BPO) and customer experience (CX) solutions. With a diverse range of tech-enabled services, including AI, omnichannel customer support, and data analytics, MCI designs and operates flexible outsourcing solutions tailored for various industries such as automotive, healthcare, financial services, and retail. Recognized as the fastest growing call center company in the USA, MCI combines expert personnel with advanced technology to enhance customer interactions and optimize operational efficiencies for businesses globally.

Business Process Outsourcing • Customer Contact Software • Contact Center Service • Call Center Services • Customer Service

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

📋 Description

• Position Overview: Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. • Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner; • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services; • Listen to customers, understand their needs, and resolve customer issues; • Research systems to find missing information; coordinate with other departments to resolve issues as applicable; • Utilize systems and technology to complete account management tasks; • Accurately document and process customer orders in appropriate systems; • Follow all required scripts, policies, and procedures; • Comply with requirements surrounding confidential information and personal information; • Escalate customer issues to appropriate staff for resolution; • Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and processes; • Adhere to all attendance and work schedule requirements.

🎯 Requirements

• Must be 18 years of age or older. • High school diploma or equivalent. • Excellent organizational, written, and oral communication skills. • Ability to type swiftly and accurately (20+ words a minute). • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). • Basic understanding of Windows operating system. • Highly reliable with the ability to maintain regular attendance and punctuality. • Ability to evaluate, troubleshoot, and follow-up on customer issues. • Aptitude for conflict resolution, problem-solving, and negotiation. • Must be customer service oriented (empathetic, responsive, patient, and conscientious). • Ability to multi-task, stay focused, and self-manage. • Strong team orientation and customer focus. • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent. • Excellent interpersonal skills and the ability to build relationships with your team and customers.

🏖️ Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment. • Disability Insurance: Short- and long-term disability coverage available. • Life Insurance: Access to life insurance options. • Career Growth: Focus on internal promotions with significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work.