Senior Technical Lead

4 days ago

Apply Now

Receive Emails with Similar Jobs

MDD Forensic Accountants

WebsiteLinkedInAll Job Openings

Economic Damage Quantification Assessments • Litigation Services, Including Expert Witness Testimony • Forensic Accounting • Business Valuation • Business Interruption

201 - 500

Description

• The role of the Senior Technical Lead is to be the Subject Matter Expert (SME) for one, or multiple, IT services and technologies, to support and enhance their effectiveness, security and stability. • The role involves a mix of technical leadership, operations management, and process improvement whilst working closely with the Technical Operations Manager. • The Senior Technical Support Lead will apply their depth of technical knowledge, alongside excellent analytical capability to support complex incidents, which exceed the knowledge and skills of the Service Operations team and Technical Operations Analysts. • The Senior Technical Support Lead will also be responsible for identifying, planning and delivering service improvements to improve their operational efficiency. This could be technical enhancements, automation of operational tasks, enhanced service monitoring or by documenting and supporting training of other members of the wider IT team.

Requirements

• Significant experience in the delivery of projects and BAU support of IT Infrastructure and associated technologies in a large scale enterprise environment • Significant technical experience in key technologies, such as: • Windows Server OS • Microsoft technologies – Active Directory, Exchange, Certificate Services, IIS, SQL • Azure IaaS • Wired and Wireless networks • Firewalls • Loadbalancers • Enterprise backup systems • End User Compute and Mobile Device Management (e.g. Intune) • Remote access solutions (VPN, VDI etc) • Highly developed analytical skills to enable resolution of complex issues • Inquisitive and confident in challenging and scrutinising processes and ways of working with the aim of identifying opportunities for improvement • Highly and self-motivated to drive service excellence • Ability to work on tasks both in a team and autonomously • Excellent written and verbal communication skills

Benefits

• Reward platform – discounts for over 800 retailers • 25 days holiday (rising with service) • EAP with virtual GP • 2 x paid volunteering days • Enhanced maternity and paternity leave policies • Fostering friendly and fertility support employer • Pension - matched contribution up to 5% • Life Assurance (4 x basic salary) • Development, training, and professional qualifications where applicable