MDD Forensic Accountants
Economic Damage Quantification Assessments • Litigation Services, Including Expert Witness Testimony • Forensic Accounting • Business Valuation • Business Interruption
Service Operations Analyst
November 30
MDD Forensic Accountants
Economic Damage Quantification Assessments • Litigation Services, Including Expert Witness Testimony • Forensic Accounting • Business Valuation • Business Interruption
Description
As a Service Operations Analyst, you will act as a Subject Matter Expert for the IT service(s) to which you are aligned (for example; Network and Telephony, Business Applications and/or End User Computing) as well as supporting the other services as required. You will adopt an automation-first, problem management-focused mindset for ticket management and resolution, focussing on addressing the root cause of issues, not just the symptoms and prevent repeat occurrences. You will provide support for major incidents including coordinating and facilitating MI calls, managing communications and collaborating with customers and stakeholders and ensuring resolution steps are managed and implemented. In this role, you will actively contribute to the culture of continual improvement, consistently seeking opportunities to enhance processes and procedures for overall efficiency and effectiveness.
Requirements
Several years experience of supporting Windows Operating Systems via ServiceDesk/IT support set-up Extensive working knowledge of Active Directory, including group policy Expertise in administering the Office365 suite (Office, Teams, SharePoint, OneDrive) Understanding of PC hardware diagnosis, set-up, and configuration Good working knowledge of LAN/WAN principals and TCP/IP protocols Understanding of PC/Server hardware set-up and configuration Knowledge of Telephony systems Mobile Device Management Creating/Amending Mailbox Groups within Microsoft Exchange Online ITIL4 foundation or above Analytical with solid problem solving skills. Customer centric with ability to translate technical terminology to non-technical folk A team player who is also able to work autonomously and take ownership of their queue
Benefits
Reward platform – discounts for over 800 retailers 25 days holiday (rising with service) EAP with virtual GP 2 x paid volunteering days Enhanced maternity and paternity leave policies Fostering friendly and fertility support employer Pension - matched contribution up to 5% Life Assurance (4 x basic salary) Development, training, and professional qualifications where applicable
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