Customer Care Specialist

October 29

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Medical Guardian

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Medical alert systems and devices • personal emergency response services • medical alarms • mobile alert systems • technology

201 - 500

Description

• At Medical Guardian, we empower our customers to live a life without limits. • You will play a critical role by working directly with our customers and their loved ones. • We guide them through product activations, troubleshooting, billing, and much more. • This role offers our customers peace of mind, security, and confidence. • Sometimes your work will save lives. • We take pride in helping to protect our customers and are dedicated to the Medical Guardian mission. • Paid Time Off available after 60 days; please commit to perfect attendance during the first 60 days. • A dedicated private workspace with appropriate internet speed to effectively work from home is required.

Requirements

• 2+ years previous customer service call center or customer-facing experience desired • Associate or bachelor’s degree (preferred); high school diploma required • Computer proficient with the ability to multi-task • Professional, enthusiastic and kind with a passion for serving • Effective active listening skills with ability to probe to ensure appropriate resolution • Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)