Medvantx
Connecting patients, providers, and healthcare organizations to improve lives through service and technology.
201 - 500
Quality Assurance Associate
August 29
Medvantx
Connecting patients, providers, and healthcare organizations to improve lives through service and technology.
201 - 500
Description
• Responsible for reviewing quality incidents and telephonic interactions • Identify areas for service improvements • Assist in the development of patient/client experience programs • Participate in quality monitoring and improvement processes • Review and submit quality complaints and errors • Perform call center monitoring and feedback
Requirements
• Excellent written, verbal and interpersonal communication skills • Exceptional listening and analytical skills • High Level of proficiency in Microsoft Office programs • Organized, detail-oriented and ability to work with limited supervision • Must possess a positive attitude • Demonstrated ability to work well in a team environment • Ability to maintain a high level of confidentiality
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