Senior Functional Consultant - HRSD / CSM

2 days ago

🇺🇸 United States – Remote

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $65 - $90 / hour

⏳ Contract/Temporary

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Veracity Consulting Group, LLC

WebsiteLinkedInAll Job Openings

Digital Transformation • Workplace Automation • Customer Experience Management • Custom Application Development and Integration • Advisory Consulting

51 - 200 employees

🏢 Enterprise

Description

• Lead workshops to define requirements and improve processes • Ensure delivery of efficient and sustainable solutions • Advise on ServiceNow tools and ensure high-quality deliverables • Support continuous improvement and manage multiple projects • Maintain expertise in ServiceNow products and processes

Requirements

• 3+ years of experience in HR and/or Customer Service functions • A Bachelor's degree or equivalent practical experience (5-10 years) • 2+ years working with the ServiceNow platform on current releases • 3+ years’ experience in management consulting, process design, or product management • Excellent communication skills (written and verbal) • Exceptional skills in documenting process design and business requirements • Strong interpersonal skills with a customer-centric mindset • Experience leading/executing strategic and operational initiatives • Experience partnering with and advising executives • Multiple successful product implementations at Enterprise scale required • Certified ServiceNow Administrator (CSA) • Certified Implementation Specialist for HR and/or CSM required

Benefits

• Competitive compensation • Comprehensive medical plans • 401k Savings Plan • Employee Stock Purchase Plan