Network Operations - Technical Specialist

August 10

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Megaport

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Connectivity simplified. megaport.com

Virtual Networks • Interconnection • Peering • Hybrid Cloud • AWS

201 - 500

Description

• This role is responsible for supporting the Megaport customer base in addressing technical issues, account issues, and general inquiries via phone and web-based support platforms. • The successful candidate is comfortable working autonomously, enjoys problem-solving, and has a keen eye for detail. • They will have strong written and verbal communication skills and comfortably foster positive customer interactions and relationships. • As an internal customer advocate, the successful candidate will work closely with global teams to resolve customer requests efficiently.

Requirements

• Good knowledge of fundamental networking concepts. • CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required. • A passion for innovation and technology. • Excellent written and verbal communication skills. • Ability to communicate with all levels of business and work with internal and external stakeholders to deliver exceptional customer service. • Ability to solve complex technical problems. • Innovative approach to problem-solving and incident resolution. • Experience and understanding of fibre optic networks. • Solution focus and a keen interest in process improvement, including documentation. • Ability to work autonomously, in a semi-remote position, within a globally dispersed team environment. • Strong work ethic and attention to detail. • Enjoys working as part of a team and is comfortable coaching others.