Mellifera Operations Limited
Top-notch BPM solutions with hard work, honesty, and quality at its core
51 - 200
Customer Support Specialist
August 19
Mellifera Operations Limited
Top-notch BPM solutions with hard work, honesty, and quality at its core
51 - 200
Description
• You will be involved in creating a secure and efficient digital system that facilitates online transactions by connecting e-commerce websites or mobile applications with financial institutions, allowing for the seamless transfer of funds between customers and merchants. • You will be integrating various payment methods, such as credit cards, digital wallets, and alternative payment options, to offer customers a convenient and flexible payment experience, ultimately enabling businesses to securely accept payments online and manage their financial transactions effectively.
Requirements
• Minimum 1 year of experience in a support specialist position. • Proficiency in written and spoken English (B1 and upper) and Russian languages (native or near-native level). • Knowledge of the basic principles of operation of payment terminals and payment gateways. • Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field. • Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana). • Ability to quickly learn and absorb new information. • Excellent communication skills and ability to explain complex technical concepts in simple terms. • Willingness to work on a 24/7 basis or on a flexible schedule to ensure continuous customer support. • Previous experience or understanding of payment systems, acquiring, or financial technologies is advantageous.
Benefits
• A friendly and supportive environment to work in • Competitive salary • Career and personal development opportunities sponsored by employer • Company sponsored professional trainings, certifications and conferences • Regular company and team building events
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