Customer Support Specialist
November 6
🇵🇱 Poland – Remote
⏰ Full Time
🟢 Junior
đź’ť Customer Support
🚫👨‍🎓 No degree required
Description
•At Mellifera we develop innovative IT solutions for Payment Service Providers (PSPs). •Our flagship products include multifunctional payment gateways and AI-driven compliance platforms. •You will be involved in creating a secure and efficient digital system for online transactions. •You will be integrating various payment methods to offer a convenient payment experience. •We're looking for a driven and proficient Customer Support Specialist to join our team. •The perfect candidate should possess a solid track record of delivering outstanding customer service.
Requirements
•Minimum 1 year of experience in a support specialist position. •Proficiency in written and spoken English (B1 and upper) and Russian languages (native or near-native level). •Knowledge of the basic principles of operation of payment terminals and payment gateways. •Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field. •Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana). •Ability to quickly learn and absorb new information. •Excellent communication skills and ability to explain complex technical concepts in simple terms. •Willingness to work on a 24/7 basis or on a flexible schedule to ensure continuous customer support. •Previous experience or understanding of payment systems, acquiring, or financial technologies is advantageous.
Benefits
•A friendly and supportive environment to work in •Competitive salary •Career and personal development opportunities sponsored by employer •Company sponsored professional trainings, certifications and conferences •Regular company and team building events
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