Operations Manager - Payment Providers

March 8

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Mercuryo

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Mercuryo is a global fintech company creating a new generation of financial services for leading web3 and fintech applications. The company offers a holistic platform that integrates with both web3 and fiat worlds through a single API to provide a wide range of financial services. Mercuryo facilitates fiat-to-crypto exchanges, on- and off-ramps, and provides built-in anti-fraud infrastructure and screening. By partnering with notable entities like MetaMask and PancakeSwap, Mercuryo enhances access to decentralized finance (DeFi) services, streamlines onboarding, and strengthens payment solutions. Backed by a team of over 200 professionals, Mercuryo is at the forefront of payments innovation, aiming to bridge conventional and web3 finance.

Blockchain • cryptocurrency • FinTech • Financial Services • Acquiring

201 - 500 employees

Founded 2018

💳 Fintech

🌐 Web 3

💰 Series A on 2021-06

📋 Description

• Ensure smooth operation of the related IT systems and business processes. • Oversee daily metrics and adjust admin settings accordingly. • Assist the team and partners on handling special cases, take a lead in investigation of the root cause. • Set up and manage product support team, customer technical support, job schedules. • Oversee production support teams, user technical support, production job schedules. • Handle tech related issues on payment providers’ integrations, including consulting of tech teams. • Lead the improvements of the business processes related to payment providers. • Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc. • Manage relationships with third-party vendors for support and project management. • Keeping the related product documentation full and up-to-date. • Understand and track applicable regulatory and reporting requirements. • Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements. • Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures. • Perform any other duties as required or assigned.

🎯 Requirements

• Bachelor’s degree or equivalent in Information Technology, or related field. • 2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service. • Experience running a customer support team or key account management function. • Knowledge of functioning of PSPs (payment service providers), payment systems. • Familiarity of accounting of payment transactions. • Experience working with vendor contracts and licensing. • External customer-facing production support experience. • Detail-oriented, with superior verbal and written communication skills. • Strong critical thinker with problem solving attitude. • Excellent organizational skills with the ability to juggle multiple tasks at once. • People management skills. • Proactive mindset. • Strong analytical skills. • Skilled in Microsoft Excel. • Confident spoken and written English and Russian.

🏖️ Benefits

• Competitive market rate salary and performance-based incentives. • 22 days annual leave with an additional 6 company days, plus bank holidays. • Comprehensive health insurance plans. • Extensive benefits program. • Flexible work schedule and remote work options. • Modern offices and co-working spaces across 6 countries. • Working equipment. • Professional development and training opportunities. • Opportunity to shape the initiatives you’re working on. • Diverse and friendly team. • We are open-minded to new ideas.