Financial Counselor

2 days ago

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Methodist Le Bonheur Healthcare

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Cardiology • Neuroscience • Transplants • Maternity • Nursing

10,000+ employees

Founded 1918

⚕️ Healthcare Insurance

💰 Grant on 2021-06

Description

• Obtains and verifies patients’ demographic and financial information • Ensures all information is accurate and complete • Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements • Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance • Identifies problematic encounters and follows through as appropriate • Understands, applies, and supports departmental/hospital policies, procedures, and standards • Attends meetings, in-services and training sessions as required/requested • Performs other job functions as assigned or requested

Requirements

• 1-3 years Financial counseling • 1-3 years Hospital registration • Knowledge of and experience using medical terminology • Knowledge of general business operations, scheduling, insurance and coding • Knowledge of data entry and general office procedures • General computer skills necessary to work effectively in an office environment • Strong critical thinking skills • Strong attention to detail skills • Strong customer service skills in person and via telephone or e-mail • Excellent organizational, verbal and written communication skills, including spelling and correct grammatical structure • Ability to perform basic mathematics • Ability to follow and apply insurance guidelines/requirements regarding Third Party Payors, Coordination of Benefits, and Managed Care contractual requirements • Ability to prioritize and manage multiple task simultaneously, and to effectively anticipate and respond to issues as needed in a multi-faceted work environment • Ability to understand and interpret complex written materials such as insurance matrices, Point of Service calculations and patient records • Ability to develop solutions to complex problems, which require ingenuity, creativity, and innovativeness • Ability to exercise independent judgment in making decisions and resolving complex problems related to general and technical aspects of the position