Senior Services Project Management Principal
November 5
Description
• Drive the development and implementation of new products and services • Manage highly complex, high risk projects - from design to delivery • Facilitate and manage the Core ITIL based Service Management practices • Collaborate with Delivery and Technical leaders regarding service performance • Provide leadership support for Maturity Assessment and Delivery Assurance initiatives • Create, review and update account documentation • Proactively identify Continual Improvement and innovation opportunities • Stay current with industry leading service management practices • Support the development of process related tools • Deliver and publish quality Monthly Business Reviews • Govern all service management Best Practices across the account • Provide leadership in the management of problems, advisories and risks
Requirements
• ITILv4 Foundation Certification with an understanding of ITIL Service and Change Management processes • 8+ years of Service Management experience in a Customer facing role • Proficient in managing and reporting Service Performance (SLA/KPI) Metrics • Proficient in Developing process related training content and conducting training • Good understanding of contracts and scope of work • Advanced Excel skills, working knowledge of MS Project, • Understanding of commercial constructs (Resource Units, Chargeback) • Experience as technical project manager, with a good working understanding of Agile methodologies and scrum master capability • PMI certified and experience applying Six Sigma methodology
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