Technical Writer

March 1

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MindBridge

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MindBridge is a leading company in the field of financial risk discovery and anomaly detection. Their AI-powered platform continuously monitors all financial transactions to provide comprehensive oversight and identify unusual patterns, thereby enhancing trust in financial reports. MindBridge specializes in various analyses including General Ledger, Customer, Payroll, Travel & Expense, and Vendor analyses to reduce financial loss due to errors or fraudulent activities. Their platform employs over 250 unique machine learning control points and is used by over 27,000 accounting, finance, and audit professionals globally to streamline risk assessments, improve business processes, and enhance data analytics. MindBridge is recognized for transforming internal controls and audit with adaptable AI, delivering actionable insights and maximizing efficiency.

Artificial Intelligence • Analytics • Fraud detection • Audit assurance • Accounting

51 - 200 employees

🤖 Artificial Intelligence

💸 Finance

📋 Description

• Plan, create and edit various forms of new and existing product documentation that is clear, concise, and compliant with documentation and quality assurance standards. • Create, develop, and produce end-user/customer-facing training materials. • Champion clarity and accuracy and recommend and implement new documentation methods and formats that serve and satisfy various customer requirements. • Maintain MindBridge’s platform and knowledge base style guides and quality and accessibility standards. • Collaborate closely with product managers, developers, UX designers, SMEs, and other stakeholders to continuously update and improve UI content and product documentation based on feedback and product changes. • Create and edit visual content to enhance documentation. • Assist customers in updating their internal technical guides to include MindBridge technical guidance as appropriate (i.e. match to customers’ requested format/style/etc. for technical copy).

🎯 Requirements

• Bachelor's degree in Technical Writing, Computer Science, Communications, or a related field, or relevant experience. • 1-3 years of experience in technical writing in the software development industry. • At least 1 year of experience working in the accounting profession or otherwise possessing strong knowledge of how the accounting profession operates and an understanding of key accounting terms and concepts. • Excellent written and verbal communication skills, with a keen eye for detail. • Ability to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation. • Strong organizational, time management, interpersonal, and collaboration skills, and the ability to manage multiple projects simultaneously. • Experience working in an Agile development environment with a strong ability to simultaneously handle multiple priorities. • Experience with information architecture and creating content models. • Experience using a content management system (CMS) or similar knowledge management systems to create documentation. • Proficiency in using Zendesk, SharePoint, Atlassian, and Microsoft Office for documentation management. • Experience writing for accountants with experience in audit is considered a strong asset. • Additional written language communication skills are an asset (French, Spanish or German). • Authorization to work in Canada. • Requirements contingent on employment: Fulfill requirements necessary to obtain full background check.

🏖️ Benefits

• Competitive Compensation and Equity • Flexible Work – Hybrid or Remote • Comprehensive health benefits and wellness programs • Professional development opportunities • Flexible Time Off • Company Matched Retirement Plans • Unplug and recharge - 4 company-wide digital detox days annually