CVAD Engineer - AWS
November 8
Description
• Level 3 acts as a subject matter expert for specific technologies and resolves issues that require high technical expertise. • Level 3 develops documentation such as FAQs and SOP for customer technologies. • Level 3 is regarded as a team lead for a Managed Services engagement. • Level 3 works with customers to isolate and resolve issues by attempting to duplicate the problem and provide a resolution. • Level 3 acts as a primary contact between the customer and the Enterprise Architect in case that support from this level is requested.
Requirements
• Citrix or WorkSpaces • Preferred certifications: CCE-V • Other relevant certifications: CCA-N • Experience managing CVAD environments on premises • Experience managing CVAD environments on Citrix Cloud • Experience managing StoreFront deployments • Experience managing PVS environments and updating vDisks • Experience with image management via Machine Creation Services (MCS) • Experience maintaining machine catalogs, delivery groups, and published applications OR • Preferred certifications: AWS Solutions Architect • Other relevant certifications: AWS Certified SysOps Administrator - Associate • Experience managing AWS WorkSpaces environments • Experience managing AWS AppStream environments (optional) • Experience with AWS native services including: EC2, S3, VPC, Route53, IAM • Experience managing patches/updates via Tanium • Advanced experience with Windows Server OS including regular maintenance and troubleshooting • Advanced experience with AD, DNS, and DHCP • Advanced experience with Windows 10/11 OS including regular maintenance and troubleshooting • English required (B2)
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