Director of Research Operations - Customer Support

4 days ago

Apply Now

Receive Emails with Similar Jobs

MindTech

WebsiteLinkedInAll Job Openings

Your partner in Nearshore IT Outsourcing services. From Latam to the world.

51 - 200

Description

• Responsible for strategic oversight and management of research operations and customer support. • Develop and implement customer support strategies that enhance customer satisfaction and loyalty. • Manage and mentor the research operations team and customer support team. • Monitor and analyze customer support and research operations metrics to identify trends. • Handle complex or escalated customer issues with professionalism.

Requirements

• Bachelor’s degree in Business Administration, Research, Customer Service Management, or a related field. • Advanced degree preferred. • Minimum of 5 years of experience in operations management and/or customer support operations with a proven track record of success. • Ideally at least 2 years’ experience in research operations. • Familiarity with research tools, data analysis software, and customer support platforms such as Zendesk, Hubspot Service Hub (e.g., CRM systems