UX Research Support Associate
August 27
Description
• Collaborate with operations team members to understand user needs and create solutions to positively impact digital product development • Support customers across disciplines to design studies that answer their critical research questions • Build and field studies for prototypes and other designs for websites, apps, and other digital experiences • Coordinate survey launches with partners and monitor progress for timely delivery • Collaborate with internal teams, troubleshoot issues, and implement necessary changes
Requirements
• 2+ years of mixed-method research experience, preferably in the digital space • Knowledge and experience across a range of research methodologies, including usability studies, interviews, and surveys • Understanding of quantitative methodologies including survey design and analysis • Proficiency with building surveys on Qualtrics, creator screener questions for specific audience targeting • Proficiency with hubspot service hub or similar tools such as Zen Desk • Experience with Userlytics and Figma preferred but not required
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