Financial Data Scientist

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Mint Mobile

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Description

• Conduct root cause analysis of customer churn drivers, using data to trace deactivation trends back to acquisition channels. • Develop and refine forecasting models for churn, applying insights to support retention strategies. • Analyze customer behaviors and retention metrics using SQL, Python, and Alteryx to identify actionable trends and patterns. • Support retention strategy by closely collaborating with the retention segmentation analysis team. • Identify key business drivers and variations in churn rates, using these insights to guide resource allocation and program adjustments. • Evaluate the effectiveness of customer acquisition channels and the impact of initiatives on retention and customer lifetime value. • Conduct in-depth variance analysis to uncover root causes of changes in churn rates and customer deactivations, connecting insights to business units for proactive strategy adjustments. • Provide strategic recommendations based on churn analysis to align with business goals. • Support the creation of dynamic reporting frameworks for churn, deactivations, and retention performance. • Collaborate on self-service tools and dashboards to democratize data access across teams. • Document analysis processes and findings, building a resource repository to streamline decision-making. • Engage with teams across the organization to gather input and provide insights on customer retention. • Work closely with the retention segmentation analysis team to align on findings and develop coordinated retention strategies. • Present complex churn analysis findings in clear, actionable terms to influence strategic decision-making. • Foster a data-driven culture, encouraging the use of churn insights across departments.

Requirements

• Bachelor’s or Master’s degree in Data Science, Business Analytics, Economics, or a related field; experience in telecom or a related field is a plus. • 5+ years of experience in data analysis, business analysis, or a related role with a strong focus on churn analysis and retention strategy. • Advanced proficiency in SQL, Python, and Alteryx for data extraction, manipulation, and analysis. • Strong analytical and problem-solving skills with experience in root cause analysis and forecasting. • Excellent communication and presentation skills to translate complex insights into actionable business strategies. • Collaborative and team-oriented mindset with the ability to engage stakeholders across departments.

Benefits

• health • disability insurance • 401 (k) • flexible spending accounts • EAP • education reimbursement • parental leave • unlimited vacation • bonuses • company paid holidays