Customer Care Specialist, Russian

June 3

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MMDSmart

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Retail Voice • Online Fax • A2P Messaging • Enterprise SMS • Business SMS Service Provider Online

201 - 500 employees

📡 Telecommunications

🤝 B2B

☁️ SaaS

Description

• Communicate with customers and help solve their problems and concerns • Report issues to neighboring teams: account managers, technical specialists, developers • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams

Requirements

• Fluent Ukrainian/Russian • Proficiency in English (Upper-Intermediate or Advanced level) • Resilience under pressure • Familiarity with Microsoft Office and Google Docs • Keen appetite for learning and self-improvement • Dynamic, proactive approach • Flexibility to work in rotating shifts • Readiness to potentially work night shifts

Benefits

• Access to mental health programs • Comprehensive medical insurance • Sports card* • Company of cool teammates • Friendly atmosphere • Strong mentorship • Variety of bonuses & corporate gifts • Free educational events & courses • English classes with native speakers