Customer Care Specialist with Russian

July 22

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MMDSmart

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Smart communications solutions for enterprises of all sizes

Retail Voice • Online Fax • A2P Messaging • Enterprise SMS • Business SMS Service Provider Online

201 - 500

Description

• Communicate with customers and help solve their problems and concerns • Report issues to neighboring teams • Coordinate and monitor the problem-solving process

Requirements

• Fluent Russian • Proficiency in English (Upper-Intermediate or Advanced level) • Resilience under pressure • Familiarity with Microsoft Office and Google Docs • A keen appetite for learning and self-improvement • A dynamic, proactive approach • Flexibility to work in rotating shifts: morning and evening • Readiness to potentially work night shifts

Benefits

• Access to mental health programs • Comprehensive medical insurance • Sports card* • Friendly atmosphere • Strong mentorship • Variety of bonuses & corporate gifts • Free educational events & courses • English classes with native speakers • Focus on professional development • Choice of working format – remote, office-based, or hybrid • Team-building activities