Modak
Modak is a fintech company offering an all-in-one money management app and Visa® debit card designed for kids and teens, ensuring family banking is easy and accessible. With no monthly fees and robust features like chores and allowance management, savings goal setting, and educational components gamified to encourage good financial habits, Modak is tailored to facilitate financial literacy among younger users. The app provides parental controls, real-time spending notifications, and biometric security features for enhanced security. Issued by Lewis & Clark Bank, the Modak Visa® debit card can be used globally and integrates with digital wallets such as Apple Pay and Google Pay. Modak emphasizes transparency with no hidden fees and prioritizes customer satisfaction with 24/7 support and a highly-rated user experience.
Customer Support Agent
April 7
Modak
Modak is a fintech company offering an all-in-one money management app and Visa® debit card designed for kids and teens, ensuring family banking is easy and accessible. With no monthly fees and robust features like chores and allowance management, savings goal setting, and educational components gamified to encourage good financial habits, Modak is tailored to facilitate financial literacy among younger users. The app provides parental controls, real-time spending notifications, and biometric security features for enhanced security. Issued by Lewis & Clark Bank, the Modak Visa® debit card can be used globally and integrates with digital wallets such as Apple Pay and Google Pay. Modak emphasizes transparency with no hidden fees and prioritizes customer satisfaction with 24/7 support and a highly-rated user experience.
📋 Description
• Respond to users via social media and live chat with empathy, clarity, and speed • Troubleshoot issues across multiple platforms simultaneously • Monitor transactions to detect suspicious or unusual activity • Assist in resolving chargebacks and disputes • Collaborate with internal teams on fraud prevention strategies • Debugging: Assist our product team in identifying and resolving bugs through submitting bug tickets.
🎯 Requirements
• 0–2 years of experience, ideally in customer service or support roles • English fluency is mandatory • Proactive, curious, and eager to learn across different topics • Comfortable working with people from diverse backgrounds and cultures • Strong cross-team communication and collaboration skills • Organized and detail-oriented • Able to handle and resolve conflict with tact and empathy • Good technical and problem-solving abilities, with a focus on fast resolution • Bonus Points: Previous BPO experience, especially in chat-based campaigns • Experience working with financial products or services for teens
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