Customer Advocate

February 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $14 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

🦅 H1B Visa Sponsor

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Modivcare

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Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

remote patient monitoring • personal care services • non-emergency medical transportation • NEMT • nutritious meals

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

🔥 Funding within the last year

💰 $525M Post-IPO Debt on 2024-07

📋 Description

• Assists Transportation Providers with transportation questions and concerns. • Assists with schedules, modifies, and cancels reservations as requested. • Obtains and documents details of any complaints/incidents being filed. • Receives and assists with documenting provider concerns. • Ensures accurate trip data input. • Refers unresolved transportation provider/member grievances to designated department for further investigation and resolution. • Supports trip corrections, mileage/cost adjustments, cancellations, and retro trips are documented according to Company policies and procedures. • Attends all required meetings. • Answers Transportation Provider call line. • Participates in other projects or duties as assigned.

🎯 Requirements

• Strong verbal and written communication skills, with a friendly customer-focused demeanor. • Excellent active listening skills to understand customer needs and concerns. • Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook. • Ability to work independently or within a team. • Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues. • Ability to handle heavy phone volumes, while always maintaining a polite and courteous manner. • Demonstrates sincere personal commitment to producing high quality work. • Detail-oriented with good organizational skills to manage customer information accurately. • Positive and enthusiastic attitude with passion for delivering exceptional customer experiences. • Promotes a positive working environment. • Ability to quickly learn new technology and processes. • Must be able to understand and follow complex instructions. • Ability to accurately type

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)